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Privacy - Capetec privacy notice

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why?

We collect or use the following information to provide and improve products and services for clients:

  • Names
  • Contact details
  • Addresses
  • Account details
  • Usage data (including information about how you interact with and use our website, products and services)
  • Website user information

    • We collect or use the following personal information for the operation of client or customer accounts:

  • Names
  • Contact details
  • Addresses
  • Account information, including registration details
  • Purchase or service history
  • Information used for security purposes
  • Marketing preferences
  • Technical data, including information about browser and operating systems

    • We collect or use the following personal information for information updates or marketing purposes:

  • Names
  • Contact details
  • Addresses
  • Marketing preferences
  • Purchase or service history
  • Website and app user journey information
  • IP addresses

    • We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names
  • Contact details
  • Addresses
  • Marketing preferences
  • Purchase or service history
  • Website and app user journey information
  • IP addresses

    • Lawful bases and data protection rights

    Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

    Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

    • If you make a request, we must respond to you without undue delay and in any event within one month.

    To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

    Our lawful bases for the collection and use of your data

    Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    • Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    • Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

    • Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    • Where we get personal information from

  • Directly from you.
  • Completion of Contact us form on Capetec website.

    • How long we keep information

    We retain your personal information for a duration necessary for the purposes outlined during collection. Factors influencing retention periods include legal obligations, potential disputes, and guidelines from relevant data protection authorities. Once information is no longer needed, we securely erase it.

    For specific information on how long we retain your personal information for a particular purpose, feel free to contact us.

    Who we share information with

    Others we share personal information with include:

  • Professional or legal advisors
  • Suppliers and service providers
  • Professional consultants

    • Transfer of Personal Data

    Your personal information may be transferred to other countries in the European Economic Area. We ensure that such transfers are carried out with specific, legally approved safeguards.

    Countries within the European Economic Area are considered to provide a level of protection equivalent to that of the UK.

    Capetec details

  • Capetec Limited - a company registered in England and Wales
  • Registration number: 15096835
  • support [at] capetec.co

    • Last updated

    5 January 2025